Customer service shouldn't just be a department, it should be the entire company.
Tony Hsieh
Zappos
Customers don't care what CRM you use, where your call center is based, what your responsibility is, or what internal technologies you rely on — they want to be helped, heard, engaged and educated.
Recent research shows that 89% of the companies with a customer centric approach — organizations that lead with customer experience — perform financially better than their peers.
Examples of customer centric organizations include Lululemon, Amazon, Starbucks and yes, Zappos. And what Mr. Hsieh in the quote above is referring to is that customer focus, is a matter of organization.
For many organizations that means breaking away the silos that limit Coordination, Cooperation and Empowerment. Microsoft Teams as Collaboration Platform, is a key-enabler, but by itself this is not enough. It offers the Foundation, but needs to be supplemented with additional components and configurations.
We have the expertise and technology that will help you design, create and support engaging interaction processes leveraging your existing Teams infrastructure.
TeamsCX Customer Interaction & Engagement Solutions
Microsoft Teams Call & Interaction Reporting
Insight is key to Improvement. Leveraging Microsoft Teams for telephony is great, but how do you know how well you are doing? How many calls your teams complete...and how many they miss.
We can help you create that Insight and through real-time (and timeline) KPI reporting.
Customer Interaction & Contact Center with Microsoft Teams
Do you need a Contact Center or can you leverage the Teams native Auto Attendants & Call Queues? How to use information from other systems such as your CRM to see who is calling or chatting with your team members?
We help you find or create the solution that fits your needs.
Chat & Voice Bot Branding, Design and Implementation
Improve Customer Experience through the use of Modern Bot Technology. Just don't settle for the dull bot — instead create an engaging experience that fits your brand and integrates into your collaboration system.
Insight across applications & data sources
When your VIP customer calls, do you not want to show that in your Real Time Comms Dashboard? If he has been waiting for over 5 minutes, should you not notify the account representatives and backups?
Our FlowCX Platform allows you to connect your applications for improved productivity and insight.
Microsoft Power Platform & Teams Solutions
Automate workflows and integrate external channels, such as Whatsapp or SMS into Teams.
Azure Communication Services
Add Customer Interaction to your sites, apps and systems. using. We help to build rich communication experiences with the same secure platform used by Microsoft Teams