Microsoft Teams as Customer Experience Backbone
Teams is quickly becoming the default platform for meetings and internal collaboration. Being able to leverage Teams for Customer Interaction provides numerous advantages, ranging from increased flexibility in your CX Workflows to having a simplified environment for your Users and IT.
Unify your communication and collaboration infrastructure with teams as organizational operating system
Being able to Engage and Interact with your customers through multiple (digital) channels and touchpoints is key. Smart companies are integrating their Contact Center Platform into their Collaboration Platform enabling the "Customer-First" organization.
Integration types
Starting with native Microsoft Teams Auto Attendants & Call Queues supplemented by real-time reporting integration to full force Contact Center Platform integration.
We will help you create a solution that is future ready and fits your budget.
Omnichannel Integration
How your customers and leads reach you is important, but only part of the solution. How to connect these channels and touchpoints into your collaboration platform (Microsoft Teams) so the most qualified and available person can assist them and create a stellar Customer Experience is equally important!
CRM & Backoffice Integrations
Your Agents, Representatives, Associates and Conversational Bots need access to the right data to have productive conversations with the customer. We can also build custom integrations and automated workflows.
Teams Channels & Tasks
Leverage the natural power of Teams to collaborate and communicate throughout the organization with a central view of the customer.
Self-Service & Workflow Design
New technologies allow for new and improved business processes — Digital Transformation is at the top of many agendas. We can help you think "out of the box" and increase productivity and customer experience.
Reporting & Insight
Knowing your business metrics is key to continuous improvement.