TeamsCX

Microsoft Teams Phone Analytics & Compliance Platform

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Daan Vermeulen

Daan Vermeulen

Contact Centre Manager

Real-Time Visibility
Agents
92%
Live Queue
50
Historical Utilization Workforce Management

Live Calls

Waiting time
00:01:02
Talking Time
00:01:13

SLA %

Smart Calling for Teams

Everything you need—global PSTN, real-time reporting & analytics, workforce scheduling, and managed rollout—delivered natively in Teams.

Real-Time Visibility

Live dashboards and alerts for Auto Attendants, Call Queues, and agent performance—inside Teams.

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Trusted by enterprise IT and operations teams in regulated, multi-region environments.

Infodation - Integrated Software Solutions Cloud Revolution Brilliancy Path Gridsz SCB Global

Unified, secure and effortlessly native

TeamsCX runs inside Teams for faster onboarding and no switching. You get Microsoft security with centralized governance and role based access, driving higher adoption, cleaner data and better AI outcomes.

Teams in a call - unified and native

Bring everything under one roof

Call Status Distribution Trend - TeamsCX analytics

Integrations and Governance

  • Microsoft 365 & Entra ID for identity, RBAC, auditing
  • Power BI / Excel exports for self-service analysis and scheduled reporting
  • Dynamics 365, Salesforce, ServiceNow (and more) for data blending and workflows

Outcomes That Matter

TeamsCX helps teams work more efficiently with clearer insight, smoother operations and measurable impact across channels.

  • Lower abandon rates and faster ASA with live visibility
  • Higher service-level attainment and improved first-call resolution
  • Faster, compliant global rollouts and no local SBC hardware required
  • Reduced overtime and schedule effort with Teams-native WFM
  • Clear ROI and license right-sizing from historical analytics

Live Calls

Waiting time
00:01:02
Talking Time
00:01:13

Powering the Future

Of Teams Communication

One platform,

One SLA

Design, provisioning, analytics, and support, under a single roof

Teams-native

No app switching; inherits Microsoft security, compliance, and RBAC

Global ready

Operator Connect & vetted regional carriers for MEA, APAC, and LATAM

Visibility built-in

Real-time wallboards + historical analytics for AA/CQ and usage

Workforce optimized

Teams Shifts extended with forecasting, scheduling, adherence

Frictionless ops

Number management, role-based delegation, bulk changes, and alerts

Get in touch

Thinh Trieu

Thinh Trieu

Product manager

tvtrieu@teamscx.com Connect on LinkedIn

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